Refund policy
Return/Exchange/Refund Policy for GYM Brand Apparel Activewear:
Thank you for choosing GYM Brand Apparel as your go-to activewear provider. We want to ensure your complete satisfaction with your purchase. Please read our detailed policy below for returns, exchanges, and refunds.
1. Eligibility:
- To be eligible for a return, exchange, or refund, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Returns, exchanges, or refunds are only applicable for items purchased directly from the GYM Brand Apparel ecommerce site.
2. Timeframe:
- You have 45 days from the date of delivery to initiate a return, exchange, or refund request.
- After 45 days, unfortunately, we cannot accept returns, exchanges, or provide refunds.
3. Returns:
- To initiate a return, please contact our customer service team or follow the return instructions on our website.
- You will be responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Once we receive the returned item, our team will inspect it for eligibility. If approved, we will process the refund using the original payment method, excluding the original shipping charges.
4. Exchanges:
- If you need a different size, color, or style, please contact our customer service team or initiate the exchange process through our website.
- You will not be responsible for shipping costs for any approved exchange.
- Once we receive the exchanged item, our team will inspect it for eligibility. If approved, we will ship the requested replacement item.
5. Refunds:
- Refunds will be processed using the original payment method, excluding the original shipping charges.
- Please allow up to 7 business days for the refund to be reflected in your account after it has been processed.
- If you haven't received the refund within this time-frame, please contact our customer service team for assistance.
6. Non-Returnable/Non-Refundable Items:
- Gift cards, promotional items, and final sale items are non-returnable and non-refundable.
7. Damaged/Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order.
- We may request photos or additional information to assess the issue.
- In such cases, we will provide a replacement or issue a refund, including the shipping charges.
8. International Returns/Exchanges:
- International returns and exchanges are subject to the same policies mentioned above.
- Customers are responsible for any applicable duties, taxes, or customs fees associated with the return or exchange.
Please note that GYM Brand Apparel reserves the right to refuse returns, exchanges, or refunds if the above conditions are not met.
If you have any further questions or need assistance, please reach out to our customer service team, and we will be happy to help you.
Note: This return/exchange/refund policy is subject to change without prior notice. Please refer to the policy on our website at the time of your request.
Thank you for choosing GYM Brand Apparel as your go-to activewear provider. We want to ensure your complete satisfaction with your purchase. Please read our detailed policy below for returns, exchanges, and refunds.
1. Eligibility:
- To be eligible for a return, exchange, or refund, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Returns, exchanges, or refunds are only applicable for items purchased directly from the GYM Brand Apparel ecommerce site.
2. Timeframe:
- You have 45 days from the date of delivery to initiate a return, exchange, or refund request.
- After 45 days, unfortunately, we cannot accept returns, exchanges, or provide refunds.
3. Returns:
- To initiate a return, please contact our customer service team or follow the return instructions on our website.
- You will be responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Once we receive the returned item, our team will inspect it for eligibility. If approved, we will process the refund using the original payment method, excluding the original shipping charges.
4. Exchanges:
- If you need a different size, color, or style, please contact our customer service team or initiate the exchange process through our website.
- You will not be responsible for shipping costs for any approved exchange.
- Once we receive the exchanged item, our team will inspect it for eligibility. If approved, we will ship the requested replacement item.
5. Refunds:
- Refunds will be processed using the original payment method, excluding the original shipping charges.
- Please allow up to 7 business days for the refund to be reflected in your account after it has been processed.
- If you haven't received the refund within this time-frame, please contact our customer service team for assistance.
6. Non-Returnable/Non-Refundable Items:
- Gift cards, promotional items, and final sale items are non-returnable and non-refundable.
7. Damaged/Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order.
- We may request photos or additional information to assess the issue.
- In such cases, we will provide a replacement or issue a refund, including the shipping charges.
8. International Returns/Exchanges:
- International returns and exchanges are subject to the same policies mentioned above.
- Customers are responsible for any applicable duties, taxes, or customs fees associated with the return or exchange.
Please note that GYM Brand Apparel reserves the right to refuse returns, exchanges, or refunds if the above conditions are not met.
If you have any further questions or need assistance, please reach out to our customer service team, and we will be happy to help you.
Note: This return/exchange/refund policy is subject to change without prior notice. Please refer to the policy on our website at the time of your request.